Privacy Policy

Last Updated: 10/11/2024 (23:30)

At Glitch Busters, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and billing/shipping address when you make a purchase or contact us.
• Technical Information: IP address, browser type, operating system, and device information collected automatically when you visit our website.
• Usage Data: Details of your visits to our website, including traffic data, location data, and other communication data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions and deliver services you have requested, such as repairs and product sales.
• To improve our website and services by analysing usage patterns.
• To send you promotional materials, newsletters, or updates if you have consented to receive them.
• To respond to customer inquiries and provide customer support.
• To comply with legal obligations or protect our rights, property, and safety.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery services).
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or to protect our rights.
• Business Transfers: In the event of a business merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and improve the functionality of our website.

You can control cookies through your browser settings, including accepting or rejecting cookies. However, disabling cookies may affect the functionality of some parts of our website.

5. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request to correct any inaccurate or incomplete information.
• Erasure: You can ask us to delete your personal data under certain circumstances.
• Restriction: You can request to limit how we use your data.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Object: You can object to our use of your personal data, including direct marketing.

To exercise any of these rights, please contact us at help@glitchbusters.co.uk

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

7. Security of Your Data

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices or content of other sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Transfers

Your personal data may be transferred to and stored in countries outside the UK, including for the purpose of processing by our service providers. We ensure that any such transfers comply with applicable data protection laws and provide adequate safeguards for your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Glitch Busters
Email: help@glitchbusters.co.uk